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Back to homepage Reload pagePRIVACY POLICY
Last updated: May 30, 2026
By using the following “Website” and/or by communicating electronically with Vueling Holidays, personal data of users may be collected and processed.
Such processing is governed by this Privacy Policy.
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BASIC INFORMATION ON DATA PROTECTION
Data Controller
VIAJES TU BILLETE, S.L.U. (“Vueling Holidays”)
Website
Purpose
• Manage your travel request
• Maintain the contractual relationship
• Handle inquiries (forms, telephone or other means)
• Manage participation in events/promotions
• User registration
• Send commercial communications
• Improve the website
• Comply with legal obligations
Legal basis
• Explicit consent
• Performance of a contract
• Legitimate interest
• Legal obligations
Recipients
Your personal data will not be disclosed to third parties unless required by law. However, the following may have access:
• Hotels
• Car rental companies
• Transport providers or airlines
• Service providers and cloud storage providers
International transfers
Transfers may take place outside the EEA under Article 49(1)(b) GDPR.
User rights
Access, rectification, erasure, objection, restriction, data portability, and not to be subject to automated decisions.
Additional information
• Legal Notice
• Cookie Policy
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I. DATA CONTROLLER
VIAJES TU BILLETE S.L.U.
Tax ID (NIF): B-38723904
Address: Calle Fernando Beautell, 15, 38009 Santa Cruz de Tenerife
DPO contact:
dpo@avoristravel.com
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II. SCOPE OF THIS POLICY
Applicable to all data collected through:
• Website
• Forms
• Applications
• Blogs
• Related contact channels
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III. PURPOSES OF PROCESSING
Data may include:
• Identification data
• Contact details
• Payment information
• Preferences
• Online registration data
• Image
Main processing activities
• Commercial communications
Retention: until the user objects
• Newsletter and promotions
Retention: until unsubscribed
• Inquiry management
Retention: statutory periods
• Complaints
Includes call recording
• Booking / contracted services management
Retention: contractual relationship + statutory periods
• Quality surveys
Based on legitimate interest
• Communications related to booking status
Operational service information
• Events/promotions
Retention: duration of the promotional action
• User registration
Retention: until the user requests account deletion
• Other purposes
o Personalized advertising
o Legal compliance
o Fraud prevention
o Market research
Important
• Mandatory fields must be completed
• Information provided must be accurate
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IV. RECIPIENTS
Data may be shared with:
• Companies within the Ávoris Group
• Public authorities
Service providers, such as:
• Airlines
• Hotels
• Transport providers
• Technology service providers
• Legal advisory services
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V. INTERNATIONAL TRANSFERS
International transfers will be carried out in accordance with the GDPR when necessary for:
• Performance of the contract
• Provision of the service
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VI. LINKS
We are not responsible for the privacy practices of external websites.
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VII. SECURITY
Measures applied include:
• Encryption and pseudonymisation
• System protection
• Data restoration
• Periodic assessments
• Access controls
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VIII. CONFIDENTIALITY
An absolute commitment to confidentiality and data protection.
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IX. RESPONSIBILITY
The user is responsible for incorrect or false information.
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X. COOKIES
Please consult the Cookie Policy on the website.
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XI. RIGHTS
You may exercise your rights via:
• Postal mail
• Email: proteccion.datos.tubillete@avoristravel.com
• DPO Email: dpo@avoristravel.com
You may also lodge a complaint with:
www.aepd.es